The use of AI to increase retention and enhance the experience
In today’s competitive hospitality industry, guest satisfaction and loyalty are crucial for success. Artificial intelligence is transforming hospitality by offering solutions that elevate the guest experience and boost retention. In the Middle East, known for its luxurious hotels and world-class service, AI is becoming an indispensable tool in staying ahead. Jigar Patel, managing director of DuGi GmbH, explores the most significant ways in which AI can improve guest retention and elevate experiences.
The smart city: the future of living and hospitality in the Middle East
As urbanization accelerates globally, the Middle East is rapidly embracing smart city concepts to enhance growth, quality of life and sustainability. Custódio Barreiros Founder & CEO of EIP MGT GmbH, offers his perspective.
Five minutes with Fadi Selwan, regional foodservice technico commercial manager
Fadi Selwan, regional foodservice technico commercial manager of Lactalis, is a creative chef known for his innovative culinary approach. Here, he discusses the brand’s role as a leading global dairy provider and showcases its commitment to excellence in foodservice and quality dairy solutions.
Pinterest: a marketing tool full of possibilities
Despite often finding itself in the shadows of the bigger social media platforms, Pinterest offers restaurateurs a powerful marketing alternative, helping them to reach new customers and strengthen their online presence. Monica E. Chikhani, managing director and founder of MEC Workshop, explains why this visual discovery engine is still very much packing a punch.
5 experts on why we’re saying ‘Yes please’ to cheese
A favorite filling for sandwiches and used in numerous recipes, cheese remains as in demand as ever, in kitchens worldwide. Five experts offer HN a slice of their cheese-related insights on everything from regional pairings to plant-and-dairy hybrids.
Five minutes with Antoinette Drumm, managing director of Diageo MENA
As one of the world’s biggest brand builders, particularly in the premium drinks space, Antoinette Drumm, managing director of Diageo MENA, discusses the company’s activities in the Middle East.
Discover the exceptional benefits of USA Cheese
The USA Cheese Guild has been working hard to increase the exposure of American cheeses across the MENA region. We spoke with Amy Foor, vice president of Foodservice Programs at U.S. Dairy Export Council and Antonio El Khoury, director of culinary programs for USA Cheese Guild MENA, to learn more about the unique characteristics of the cheeses it promotes and the guild’s activities.
Introducing Franke Coffee Systems with Roman Probst, VP sales EMEA
With over 20 years of experience in various roles within the fully automatic coffee machines sector, Roman Probst, VP of sales EMEA at Franke Coffee Systems, is a true industry veteran. In this interview, he explains what makes Franke Coffee Systems unique and talks about the expansion of their presence in the Middle East.
Five minutes with Abed Al Mo’een Abu Zaid, marketing manager of Defaf Al-Nahrayn for Food Industries and Beverages
Abed Al Mo’een Abu Zaid, marketing manager of Defaf Al-Nahrayn for Food Industries and Beverages, explores Matrix’s challenges in Jordan, the importance of sponsoring events like HORECA and the impact of market trends.
