Enhancing customer experience through personalization with Ziad Sleiman, GM of The Meydan Hotel
“Exceeding expectations through personalized experiences and exceptional service at every touchpoint” is a philosophy that guides Ziad Sleiman, GM of The Meydan Hotel. He shares how he brings this vision to life while leading one of Dubai’s most distinctive luxury destinations.
James Knight-Paccheco on the art of food presentation and storytelling
In today’s hospitality industry, food is no longer judged solely on flavor, says James Knight-Paccheco, co-founder of Group JKP. In this article, he explains why it is all about how visual presentation shapes expectations and emotions before tasting.
Wellness redefines luxury hospitality across the Middle East, says Ulf Bremer of AMAALA
Luxury wellness hospitality continues to evolve across the Middle East. Ulf Bremer, GM of Four Seasons Resort and Residences AMAALA at Triple Bay, explores growing demand for personalization, cultural authenticity, restorative travel experiences and holistic wellbeing.
GM Nikolaos Kaloudis on shaping Fairmont Amman’s next chapter
As its newly appointed general manager, Nikolaos Kaloudis is committed to elevating Fairmont Amman through innovation, cultural authenticity and exceptional service. Here, the visionary hospitality leader tells us how creating memorable journeys synonymous with modern luxury is at the heart of his plans for guests.
Marc Razurel, executive pastry chef at The Ned Doha, on the evolution of pastry
José Canals has been with Barceló Hotel Group for over a decade and is credited with leading expansion plans in North Africa and the Mediterranean. We find out more about the largest Spanish hotel group in the MENA region from the dynamic managing director for the Middle East, Mediterranean and Asia.
Eye on Kuwait with Mohammad Taha Nashwan, GM of Ray by Cloud 7
With more than two decades spent shaping experiences across lifestyle and luxury hotels, Mohammad Taha Nashwan brings a globally informed perspective to Kuwait’s evolving hospitality scene. At Ray by Cloud 7, he is leading a new wave of experience-driven hospitality to create a vibrant seaside destination for modern travelers.
Hassan Ezzeldine, CEO of Gray Mackenzie Retail Lebanon, on the future of retail
From navigating Lebanon’s economic crisis to expanding internationally and embracing artificial intelligence (AI), Hassan Ezzeldine has led Gray Mackenzie Retail Lebanon through a period of remarkable transformation. In this exclusive interview, he discusses resilience, innovation, sustainability and the future of retail.
Bridging Lebanon and Mexico one Taco at a time with Maher Chebaro
From Beirut to Kansas City, chef and founder of Beirut Taco Maher Chebaro has built a concept rooted in culture, heritage and connection. Through Beirut Taco, he explores the historical ties between Lebanon and Mexico.
Eye on Oman’s hospitality sector with Jad Germanos, GM of Crowne Plaza Muscat OCEC
As travel patterns shift, Oman’s hotel sector stands apart, says Jad Germanos of Crowne Plaza Muscat Oman Convention & Exhibition Centre (OCEC), pointing to authenticity, steady growth and changing guest expectations.
Beyond the spotlight with World Class UAE bartender Sharfin Auni
Fresh from winning World Class UAE Bartender of the Year 2026, Sharfin Auni, head bartender at Nobu Dubai, Atlantis The Palm, reflects on the thrill of competing and future industry trends.
