The use of AI to increase retention and enhance the experience
In today’s competitive hospitality industry, guest satisfaction and loyalty are crucial for success. Artificial intelligence is transforming hospitality by offering solutions that elevate the guest experience and boost retention. In the Middle East, known for its luxurious hotels and world-class service, AI is becoming an indispensable tool in staying ahead. Jigar Patel, managing director of DuGi GmbH, explores the most significant ways in which AI can improve guest retention and elevate experiences.
Saudi Arabia to take center stage at Salon du Chocolat Paris 2024
The 29th edition of the world-renowned Salon du Chocolat will host Saudi Arabia as the guest of honor. From October 30 to November 3, 2024, the event will gather key players in the chocolate and cocoa industry at Paris Expo – Porte de Versailles.
Putting Ajman on the travel map with HE Mahmood Alhashmi
Combining charm and warm hospitality with a vibrant culture and rich heritage, Ajman has plenty to offer visitors looking for a memorable and authentic stay in the UAE. HE Mahmood Khaleel Alhashmi, director general of the Ajman Department of Tourism Development, talks HN through the steps that the Emirate is taking to showcase its distinctly diverse tourism offering to the world.
Navigating opportunities and challenges in the hotel investment space with Aboudi Asali
Aboudi Asali, executive VP at JLL, brings over 25 years of hospitality expertise, leading hotel advisory services in the MENA region. We leverage his extensive knowledge to explore all aspects of hotel investment and development throughout the region, exposing the challenges and opportunities that exist.
A celebration of pastry and bakery excellence at Souk Pastry 2024
On October 7, 2024, Souk Pastry made its debut at the Mandarin Oriental Jumeirah, revolutionizing the UAE’s pastry landscape. Organized by Chef Middle East, the inaugural event united renowned chefs, premium brands and industry professionals for a memorable occasion.
Kuwait Hotel Owners Association’s hospitality report provides an outlook for 2025-2027
The Hodema Consulting Services’ Market Insight Beirut F&B Report 2024 offers a comprehensive, in-depth analysis of the F&B industry in Beirut, Lebanon.
GRIF 2024 celebrates a decade of impact
Over the past decade, GRIF (The Global Restaurant Investment Forum) has united over 1,000 restaurant operators, investors and key stakeholders across the industry. In celebration of its 10th anniversary, GRIF is now set to host an exclusive gathering of leading restaurant operators and investors in the vibrant city of Edinburgh from October 7-8.
Salon du Chocolat et de la Pâtisserie Dubai highlights the pastry and coffee scene at The Talks
Lebanon’s tourism landscape is an intriguing mix of triumphs, challenges and resilience. From the reflections of industry leaders to strategies for revival, we explore the dynamic forces shaping Lebanon’s tourism outlook in the face of adversity.
Discover the exceptional benefits of USA Cheese
The USA Cheese Guild has been working hard to increase the exposure of American cheeses across the MENA region. We spoke with Amy Foor, vice president of Foodservice Programs at U.S. Dairy Export Council and Antonio El Khoury, director of culinary programs for USA Cheese Guild MENA, to learn more about the unique characteristics of the cheeses it promotes and the guild’s activities.
6 dining-out trends to watch
Today’s global food service scene is both dynamic and rapidly evolving, driven forward by changing customer demands, which creative and forward-thinking industry experts are only too willing to accommodate. Diogo Ildefonso, general manager of Glee Hospitality Solutions, highlights six current eating-out trends, which are also expected to continue disrupting dining preferences over the coming years.