Driving direct bookings via mobile apps
Increasingly, mobile apps are driving hotel bookings around the world. Michael Donald, co-founder of Halo Business Consulting, explores their significance and how the hospitality industry can reap the benefits.
Navigating the world of online review platforms
Michael Donald, co-founder and customer experience specialist at Halo Business Consulting, shares his thoughts on how best to ensure these essential marketing tools give a fair representation of your business.
The future of travel is experience
Michael Donald, co-founder and customer experience specialist at Halo Business Consulting, looks at how travel is evolving in a post-pandemic era, when hybrid working, environmental awareness and a thirst for adventure are among the factors driving destination selection decisions.
Business analysis and process management
Business analysis and process management systems involve the identification, management and continual improvement of business processes in order to reduce costs, increase revenue, efficiency, quality or customer satisfaction. Michael Donald, co-founder of Halo Business Consulting, explains why some of the most successful hospitality and leisure organizations have made these processes part of their culture.
Innovation and operational excellence
It takes much more than a healthy balance sheet for a business to thrive. Michael Donald, co-founder of Halo Business Consulting, discusses how to optimize resources and efficiencies, encourage and implement organizational change, and create a culture that accelerates innovation.
New technologies: today’s essential tools for hoteliers
Emerging technologies are revolutionizing the lodging industry, delivering significant benefits to both operators and guests. Michael Donald, co-founder of Halo Business Consulting, explains why embracing innovation and implementing smart ideas are musts for hotels looking to secure a successful future.