12 tools for decision making in a leader’s framework
History tells the tale of those who lead for all the right reasons and others who chose more dangerous routes. Mark Dickinson of DONE! Hospitality Training Solutions examines how different leadership styles affect decision-making processes and what to keep in mind.
Resorting to a new hospitality landscape
Tourism has been picking up, even reaching pre- Covid levels in some areas. Nagi Morkos, founder and managing partner at Hodema consulting services, considers the future of resorts.
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Business analysis and process management
Business analysis and process management systems involve the identification, management and continual improvement of business processes in order to reduce costs, increase revenue, efficiency, quality or customer satisfaction. Michael Donald, co-founder of Halo Business Consulting, explains why some of the most successful hospitality and leisure organizations have made these processes part of their culture.