The Power of Data-Driven HR
Getting the best out of the latest technology requires business leaders to be open to new ideas and recognize that improving customer service should always be the endgame. Mark Dickinson, of DONE! Hospitality Training Solutions, shares his dos and don’ts for utilizing tech in HR.
Feedics: A new AI-powered guest experience analytics platform is born
Qualitative data is now easier to read and to analyze. This empowers faster reaction time to incidents and major improvement in decision making affecting customer experience.
Data breach for 500 million Starwood guests
For approximately 327 million of these guests, the information includes some combination of name, mailing address, phone number, email address, and passport number, among others.
Events
