The changing face of Oman’s hospitality sector with James Reeves
Much like the rest of the world, Oman’s hospitality sector is being transformed by technology. We spoke with James Reeves, GM of Hotel Indigo Jabal Akhdar Resort & Spa in Oman, to learn more about how digitization is improving efficiency and enhancing the guest experience.
3 experts on AI’s transformative role in hospitality
Artificial Intelligence (AI) was a headline topic at the recent edition of the Hospitality Sales and Marketing Association International’s Annual Commercial Strategy Conference Middle East in Dubai, receiving a 360-degree analysis spanning inspiration, theory and application. At the event, Mona Faraj, president – HSMAI MEA, asked three conference speakers and industry experts to share their insights on AI as a driver of change in the hospitality industry and the key opportunities and applications on their radars in 2025 and beyond.
Forging IHG’s success in the region with Haitham Mattar, MD for IMEA at IHG
As a seasoned business leader with extensive experience in driving growth and innovation across various sectors, Haitham Mattar is known for his leadership roles in the travel and tourism industry, particularly his work at the helm of global organizations in the Middle East and beyond. We caught up with him at the newly opened voco Beirut, an IHG property, to learn about IHG’s growth strategy, its focus on sustainability, digital transformation and brand expansion.
The future of digital hospitality
The hospitality industry stands at the threshold of an extraordinary digital revolution that will fundamentally transform guest experiences, according to Dr. Jassim Haji, president of Global Artificial Intelligence Group.
Hoteliers reveal tech spend priorities: and it’s good news for guests
Tech adoption is booming across the hospitality sector, with hoteliers keen to capitalize on the many benefits technology offers, as research commissioned by Amadeus Hospitality confirms. Joy Ghosh, Head of commercial Indian Subcontinent, Middle East, Africa and Turkey, Hospitality, Amadeus, shares some of the key findings on hotels’ tech-investment plans and demands.
Four tech trends shaping the future of hospitality
Judith Cartwright, founder and managing director of Black Coral Consulting, identifies the tech trends shaping the hospitality industry for guaranteed commercial success.
Enhancing customer experience through AI
Dr Jane Thomason is a globally recognized thought leader on metaverse and Web3. Here, she discusses ways in which AI can enhance the customer experience.