The use of AI to increase retention and enhance the experience
In today’s competitive hospitality industry, guest satisfaction and loyalty are crucial for success. Artificial intelligence is transforming hospitality by offering solutions that elevate the guest experience and boost retention. In the Middle East, known for its luxurious hotels and world-class service, AI is becoming an indispensable tool in staying ahead. Jigar Patel, managing director of DuGi GmbH, explores the most significant ways in which AI can improve guest retention and elevate experiences.
Harnessing AI tools for business and hospitality transformation
As AI continues to evolve, its potential to transform the business and hospitality landscape is boundless. Embracing technology thoughtfully, businesses can integrate exceptional service, memorable experiences and operational excellence seamlessly into their operations, according to Dr. Jassim Haji, president of Global Artificial Intelligence Group.
Marketing in an AI-driven era
Combining advanced technology with the hospitality industry’s key principle of guest-centric service, AI is already taking the customer experience to new heights. Ashleigh Donald,
co-founder of Halo Business Consulting, explains how businesses can harness this all-important innovation.
How to organize an out-of-this-world event
What makes a luxury event a truly unforgettable experience for clients and their guests? Four industry professionals take us behind the scenes to reveal what’s involved in planning and designing an ultra-special celebratory occasion, from personalized experiences to 3D mapping projections.
Harnessing AI technology to drive up hotel revenue
Lovetto Nazareth, managing director of Prism, explains how AI-based digital marketing and price optimization strategies are revolutionizing the hotel-OTA partnership model.
Food delivery’s sustainable future
The F&B industry and food delivery services find themselves engaged in a tug of war, with businesses striving to increase profits while simultaneously considering the shift toward sustainability, which inevitably brings about operational changes. Tech disruptor and global entrepreneur Mohamed Al Fayed, CEO and co-founder of Grubtech, tackles the challenges faced by the industry to establish a delicate balance between financial growth and environmental consciousness.
Leveraging AI to reach travelers
With leisure travel returning to pre-pandemic levels, travel and hospitality companies are looking for ways to reach travelers through personalized summer campaigns using AI-powered programmatic advertising. Tech, marketing and digital strategy expert Terry Kane, managing director ME and Africa of Trade Desk, tells us more.
The launch of a new F&B location intelligence AI platform
SpotQuest has launched a new global F&B location intelligence and menu price benchmarking AI platform for restaurants, in partnership with The Cutting Edge Hospitality Agency in the Middle East.
Laurent A. Voivenel’s take on AI during the Hospitality Innovation Summit 2023
During the Hospitality Innovation Summit 2023 panel on “Hotel Innovation: How to ensure relevance today and tomorrow,” Laurent A. Voivenel, SVP of operations and development EMEA and India Group Human Resources and Talent Development of Swiss-Belhotel International, highlighted the potential benefits and risks of AI. The panel was moderated by Christopher Lund, executive director and head of hotels for the MENA region at Colliers International, and other speakers on the panel included Imran Changezi, development senior director of the Diriyah Gate Development Authority; Ian Wilson, regional director for hospitality of NEOM; and Chadi Hauch, regional VP lodging development ME of Marriott International.
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Generative AI in hospitality HR
Tiago Costa, CEO of talent solutions consultancy Parisima Talent, believes that HR must constantly embrace new ways of working, skills, techniques and technology, including generative AI. Here, he explains how generative AI helps enhance a candidate’s journey to positively impact a business.