Luxury comes as standard at The Ritz-Carlton, Dubai. Here, we take an exclusive tour of the stunning property with GM Jeroen Elmendorp, who describes the hotel’s appeal and what sets it apart in the industry.
What are some of the key roles that have shaped your career?
As the hotel manager at The Palace Downtown, I gradually evolved from managing my department to overseeing all hotel stakeholders. Consequently, this pivotal role enabled me to foster collaboration across various departments, effectively uniting them towards common objectives. Additionally, I had the privilege of working under a general manager who empowered me to take charge confidently. Moreover, the general manager offered guidance while allowing me the necessary autonomy to execute my vision effectively.
What do you believe sets The Ritz-Carlton, Dubai apart from other luxury hotels in the region?
While our story may not be the newest, it’s our focus on personalized service that truly makes us stand out. Additionally, we prioritize building meaningful connections with our guests, ensuring each interaction leaves a lasting impression. Moreover, we aim to transform every guest into a lifelong patron by consistently delivering tailored experiences. Ultimately, these personalized experiences resonate deeply with their unique preferences. They consequently foster long-term loyalty and satisfaction.
How has guest feedback influenced your strategies for enhancing The Ritz-Carlton, Dubai’s experience over the past 26 years?
Guest feedback plays a pivotal role in our ongoing pursuit of excellence, guiding us toward continuous improvement and growth. While management can observe certain aspects, our front-line colleagues witness the guest experience firsthand, making their insights invaluable. Furthermore, we prioritize direct guest feedback, which is sometimes overlooked yet remains crucial for driving progress. Constructive criticism, though challenging at times, is essential for maintaining a competitive edge in the industry. Additionally, we actively welcome feedback from industry colleagues, as their perspectives often highlight areas we may have missed.
What are your plans for The Ritz-Carlton, Dubai?
We’re excited about the planned renovation in 2025, which will mark a key milestone for the property’s evolution. Additionally, our focus will remain on sustainability and growth, continually setting new benchmarks within the industry. Furthermore, we plan to leverage our Forbes ratings while enhancing our offerings to maintain our position at the top. Ultimately, these efforts will ensure we stay at the forefront of luxury hospitality, delivering exceptional guest experiences.
