Much like the rest of the world, Oman’s hospitality sector is being transformed by technology. We spoke with James Reeves, GM of Hotel Indigo Jabal Akhdar Resort & Spa in Oman, to learn more about how digitization is improving efficiency and enhancing the guest experience.
What makes Oman’s hotel sector unique?
The sheer number of Omanis working in the industry is allowing Oman to deliver a more authentic experience. Indeed, many guests often leave hotels with the contact numbers of Omani team members for future communication, returning year after year to experience their wonderful and heartfelt hospitality.
How is AI boosting hotel revenue in Oman?
IHG Hotels and Resorts has been embracing AI for a number of years, finding it effective for data-driven analysis. While I can’t say it directly boosts hotel revenues, it helps us make faster, more agile decisions as we target new tourism markets.
What external factors are influencing digitalization and sustainability in Oman’s hotel sector?
The only external factors are the certifying bodies that influence sustainability. Furthermore, Hotel Indigo Jabal Akhdar Resort & Spa has implemented many practices, and IHG Hotels & Resorts is focused on digitalization and moving toward a totally paperless environment.
In your opinion, how will technology shape hotel guest experiences and operations in Oman?
It is important to mention that this is not specific to Oman; it applies to the industry as a whole, impacting hotels globally. Many properties in Oman are working on this. At Hotel Indigo Jabal Akhdar Resort & Spa, we have implemented paperless check-ins and kitchens.
