Mandarin Oriental Hotel Group appointed Joanna Flint as chief commercial officer. In this newly created role, she will oversee the development and execution of the group’s commercial strategy while also taking executive responsibility for all aspects of Mandarin Oriental’s customer experience. Flint will take over the responsibilities of chief marketing officer Jill Kluge, who retires from Mandarin Oriental in September 2021.

Prior to joining Mandarin Oriental, Flint spent 12 years at Google in general management and sales leadership roles. She most recently held the position of managing director – global partner business, with responsibility for industry go-to-market and commercialization for Google’s media and technology partners in Asia Pacific. Prior to Google, Flint was principal consultant at Ogilvy Asia Pacific. This followed a decade in the travel industry leading global e-commerce, CRM and customer service transformation programs for Singapore Airlines and British Airways.