A new era of customer relationship management
AI-driven CRM tools and chatbots are taking customer engagement to the next level. With today’s guests demanding seamless and personalized experiences, hotels that invest in these industry disruptors will gain a competitive edge, as Lovetto Nazareth, managing director of Prism Digital, explains.
Honoring the high-flyers
Eleven trailblazing entrepreneurs were selected as finalists at the Future Hospitality Summit (FHS) Startup Den 2023 recently, after edging the competition and impressing an esteemed judging panel with their forward-thinking, innovative business concepts. In a series of exclusive interviews compiled by HN and conducted by FHS, each finalist takes us on their start-up journey, from idea to implementation, and hurdles to highpoints.
Harnessing AI technology to drive up hotel revenue
Lovetto Nazareth, managing director of Prism, explains how AI-based digital marketing and price optimization strategies are revolutionizing the hotel-OTA partnership model.
Four tech trends shaping the future of hospitality
Judith Cartwright, founder and managing director of Black Coral Consulting, identifies the tech trends shaping the hospitality industry for guaranteed commercial success.
Unlocking the power of data
In the fast-paced world of hospitality and tourism, data-driven decision making has emerged as a game changer. Gone are the days of relying solely on gut feelings and intuition. Today, the key to success lies in harnessing the potential of analytics to gain valuable insights and make well-informed choices. Riky Bains, partner and brand strategist at Klinical, highlights the significance of using analytics in the hospitality and tourism industry and explores how it can pave the way for strategic growth and unparalleled customer experiences.
The future of work in the age of AI
Digital tools can help individuals and organizations work more efficiently and effectively without burning out or sacrificing work-life balance. In this article, Karl Escritt, CEO of Like Digital & Partners, unveils the new technologies defining the workplace.