A new era of customer relationship management

A new era of customer relationship management

AI-driven CRM tools and chatbots are taking customer engagement to the next level. With today’s guests demanding seamless and personalized experiences, hotels that invest in these industry disruptors will gain a competitive edge, as Lovetto Nazareth, managing director of Prism Digital, explains.

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Today’s go-to tech tools for start-ups

Today’s go-to tech tools for start-ups

Abdul Kader Saadi, founder and managing director of Eighty6 Shop, explains why building a data-led organization is crucial for success in an ever-evolving business environment.

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Honoring the high-flyers

Honoring the high-flyers

Eleven trailblazing entrepreneurs were selected as finalists at the Future Hospitality Summit (FHS) Startup Den 2023 recently, after edging the competition and impressing an esteemed judging panel with their forward-thinking, innovative business concepts. In a series of exclusive interviews compiled by HN and conducted by FHS, each finalist takes us on their start-up journey, from idea to implementation, and hurdles to highpoints.

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The future of work in the age of AI

The future of work in the age of AI

Digital tools can help individuals and organizations work more efficiently and effectively without burning out or sacrificing work-life balance. In this article, Karl Escritt, CEO of Like Digital & Partners, unveils the new technologies defining the workplace.

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Embracing Crypto and NFT integration in the UAE’s hospitality market

Embracing Crypto and NFT integration in the UAE’s hospitality market

In today’s world, where everything is digital, you can’t seem to do much without seeing or overhearing the words “crypto” or NFTs. But despite this, if you’re unsure as to what they are, you are certainly not alone. Naim Maadad, Gates Hospitality’s founder, explores the potential integration of cryptocurrency and NFTs in the UAE’s F&B and hospitality industries.

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Harnessing AI technology to drive up hotel revenue

Harnessing AI technology to drive up hotel revenue

Lovetto Nazareth, managing director of Prism, explains how AI-based digital marketing and price optimization strategies are revolutionizing the hotel-OTA partnership model.

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Making the metaverse work for you

Making the metaverse work for you

A new virtual world is dawning, created by the coming together of pioneering technologies that include virtual reality, augmented reality and artificial intelligence. Omrei Abu Madi, founder and CTO at VVerse Technologies, and avid traveler, looks at how these mammoth leaps in technological advancement are set to reshape the global tourism industry landscape.

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Four tech trends shaping the future of hospitality

Four tech trends shaping the future of hospitality

Judith Cartwright, founder and managing director of Black Coral Consulting, identifies the tech trends shaping the hospitality industry for guaranteed commercial success.

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The next generation in hospitality PMS

The next generation in hospitality PMS

The hospitality industry is constantly evolving, driven by advancements in technology and changing customer demands. Duncan Fraser-Smith, managing partner of Glee Hospitality, delves into a critical aspect of the industry: property management systems (PMS), which serve as the backbone of hotels, resorts and other accommodation types.

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Unlocking the power of data

Unlocking the power of data

In the fast-paced world of hospitality and tourism, data-driven decision making has emerged as a game changer. Gone are the days of relying solely on gut feelings and intuition. Today, the key to success lies in harnessing the potential of analytics to gain valuable insights and make well-informed choices. Riky Bains, partner and brand strategist at Klinical, highlights the significance of using analytics in the hospitality and tourism industry and explores how it can pave the way for strategic growth and unparalleled customer experiences.

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