Tracking customer behavior in hospitality
Combining advanced technology with the hospitality industry’s key principle of guest-centric service, AI is already taking the customer experience to new heights. Ashleigh Donald, co-founder of Halo Business Consulting, explains how businesses can harness this all-important innovation.
5 minutes with Mohammed Shameer, country manager of Bidfood Oman
Bidfood Oman delivers a comprehensive service and customer satisfaction. Mohammed Shameer, country manager of Bidfood Oman, lifts the lid on the company’s operations, myBidfood and upcoming projects in the sultanate.
4 experts on what’s shaking up the cocktail scene
Always dynamic, exciting and pushing boundaries, the world of mixology is for ever advancing, driven forward by industry leaders that share a passion for creativity and craftsmanship. Here, four of these experts tell HN what’s in the mix this year, from fresh ingredients to craft spirits and artisanal mixers.
Discover the latest coffee innovations
From state-of-the-art espresso machines to ready-to-drink cold brews, we bring you a roundup of the hot topics in coffee conversations today.
Blossoming trend: floral design in the Middle East’s hospitality
The Middle East’s hospitality sector is renowned for its elegance and grandeur, where flowers elevate the ambience, creating luxury and warmth. We spoke to three Flowwow florist experts, Rufina Zharapova, Evgenya Kostenko and Rakesh Shrivastava, to get their insights on what’s blooming in floral design for hotels.
Jihane Feghali honored with Chevalier de l’Ordre du Mérite Agricole Français
Jihane Feghali, managing partner of La Ferme St Jacques, the Middle East’s first and only foie gras and all-duck production facility, was awarded the Chevalier de l’Ordre du Mérite Agricole on May 31, 2024. This event was held at the Residence des Pins, where the French ambassador to Lebanon, H.E. Hervé Magro, gave the award.
Harnessing AI tools for business and hospitality transformation
As AI continues to evolve, its potential to transform the business and hospitality landscape is boundless. Embracing technology thoughtfully, businesses can integrate exceptional service, memorable experiences and operational excellence seamlessly into their operations, according to Dr. Jassim Haji, president of Global Artificial Intelligence Group.
Wholesome breakfast options spark a boom in the Middle East jam
Nandini Roy Choudhury, client partner of F&B at Future Market Insights, lifts the lid on Middle East’s booming jam industry.
Gold and pecan mousse tarte
Special get-togethers with families or friends provide a golden opportunity to enjoy this show-stopping pastry treat, which has been shared with HN by Chef Elie Bejjani.
How to harness the power of the metaverse
The metaverse and Web3 are poised to revolutionize the hospitality industry, transporting us into a world of personalized, decentralized experiences and limitless possibilities, as Dr Jane Thomason, emeritus chair of the World Metaverse Council, author and influencer, explains.