12 tools for decision making in a leader’s framework
History tells the tale of those who lead for all the right reasons and others who chose more dangerous routes. Mark Dickinson of DONE! Hospitality Training Solutions examines how different leadership styles affect decision-making processes and what to keep in mind.
Six experts in the field talk tech solutions
With digital transformation an inevitability for businesses all over the world, we talk technology with six experts in the field and find out what tech solutions are available for hospitality and F&B enterprises.
Obtaining a restaurant license in Dubai
A number of important steps need to be taken before you can think about opening a restaurant in Dubai, as Chadi Chidiac, managing partner of Protocol Hospitality Management and Consultancy, explains.
How can the tourism industry reduce its carbon emissions?
Dr. Harold Goodwin, professor emeritus at Manchester Metropolitan University and World Travel Market’s responsible tourism advisor, shares his views on why global warming is a real concern and what the hospitality industry must do to dent the curve.
Why inspiration matters
In a world obsessed with social media and virtual reality, Mark Dickinson of DONE! Hospitality Training Solutions examines how managers can create a corporate culture that inspires each and every employee.
Innovation and operational excellence
It takes much more than a healthy balance sheet for a business to thrive. Michael Donald, co-founder of Halo Business Consulting, discusses how to optimize resources and efficiencies, encourage and implement organizational change, and create a culture that accelerates innovation.
Seeking travel inspiration: the role of social media
Adapting to the rise of “phygital,” which bridges the gap between the physical and digital worlds, has raised unforeseen challenges for the tourism industry. Dr. Maria Frangieh, CEO of Socialprise, lifts the lid on the importance of inspiring your clients.
A more sustainable hospitality industry
The hospitality industry has successfully embraced innovation as a critical success factor, adapting to external challenges and driving efficiency while optimizing the guest experience. Wolfgang M. Neumann, chair of the Sustainable Hospitality Alliance, discusses the role of innovation in creating a more sustainable sector.
How communicating with customers has evolved
All brands aspire to have the best communication strategy with their customers, online and offline. As challenging as it can be, the basics can be very simple and straightforward, as Dr. Maria Frangieh, managing director of Socialprise, explains.
Business analysis and process management
Business analysis and process management systems involve the identification, management and continual improvement of business processes in order to reduce costs, increase revenue, efficiency, quality or customer satisfaction. Michael Donald, co-founder of Halo Business Consulting, explains why some of the most successful hospitality and leisure organizations have made these processes part of their culture.