The Middle East leads international tourism arrivals in 2019
Major sporting events, including the Tokyo Olympics, and cultural events such as Expo 2020 Dubai are expected to have a positive impact on the sector.
Ownership versus Employee a Battle of Two Mindsets
Owners and employees might have diametrically opposed ways of thinking, but they can be bridged through a few changes. Mark Dickinson of DONE! Hospitality Training Solutions tells us how.
CRM strategies For Hotels
At its core, a CRM system aggregates customer information collected throughout the guest stay at a hotel and uses this information to improve services and offerings in key target markets. In addition, CRM assists in the development of programs that reward guests for their loyalty.
Nada Debs collaborates with IKEA for LJUV COLLECTION
It includes decorative and functional items such as floor cushions, rugs, and ceramics and will be available in the Middle East in February 2020.
MENA GOPPAR Jumps in September
After 12 consecutive months of year-over-year profit decline, GOPPAR in the region was up 10.9% in the month, buoyed by a 4.9 percentage-point rise in occupancy and an uptick in food & beverage revenue, according to data from HotStats.
Diversifying the F&B revenue stream
A successful business model is dependent on its ability to generate revenues from different streams throughout the various stages of its journey. While this definition applies to most businesses, the F&B industry appears to be trapped in the sales of food and beverage items, mostly to a limited target clientele. Manal Syriani, managing director, WAY Consultants, gives us a few options for diversifying along the way
Smart goals: Out with the old, in with the new!
It may come as a surprise to some to hear that SMART goals were originally created in 1981, well before the emergence of the internet, laptops and smartphones, at a time when the vast resources that are today available at your fingertips were mostly only found in libraries. Mark Dickinson of DONE! Hospitality Training Solutions reinvents this well-known acronym
Lebanon’s 1st ‘Visitor Experience’ program results revealed
Lebanese Tourism Minister Avedis Guidanian held a press conference today to highlight the country’s latest facts and figures related to this year’s tourism season, as well as the results of the ‘Visitor Experience’ (VX Kiosk) kiosk program recently-introduced at Rafic Hariri International Airport. During the event, Minister Guidanian remarked that despite the...
An independent approach to hospitality recruitment
Engage the next generation of hoteliers with exposure to business intelligence, exciting career growth, a transparent vision and shared goals, says Bani Haddad, founder and managing director of Aleph Hospitality.