Leadership from the bench
Gone are the days when human resources simply handled pay and appraisals. Mark Dickinson of DONE! Hospitality Training Solutions identifies five common mistakes companies make when it comes to managing staff and how this important department can boost employee morale and diffuse tensions.
Planting the seed : how to empower the next generation
Although empowerment is one of the most talked about topics in business, it is not always well understood. Mark Dickinson of DONE! Hospitality Training Solutions tackles the misconceptions and highlights the importance of “moments of wonder.”
How Restaurants Should Communicate Online During a Crisis
With Covid-19 impacting businesses in all sorts of ways, Dr. Maria Frangieh, CEO of Socialprise, looks at how restaurants can market themselves digitally during the pandemic.
The Best Insurances For The F&B Industry
Insurance for F&B establishments provides vital protection against potential external and internal risks. It also offers reassurance for guests and employees who engage with the brand. Manal Syriani, takes a closer look at what’s on the market.
Risk Management: To Plan Or Not To Plan?
Mark Dickinson, founder of DONE! Hospitality Training Solutions, explains why purposeful planning is a must.
The Key to Managing Young People
With human capital being one of the most valuable — and costly — assets of any company, it is not always easy to know how to get the most out of your employees. And the challenge can be even greater when it comes to a younger workforce, as Mark Dickinson of DONE! Hospitality Training Solutions explains.
How to prepare for Hospitality 2.0
In compliance with new hygiene expectations and regulations, you will need to review your property’s cleaning and sanitation processes.
How to make your business attractive to investors
Starting a new business venture is always a challenge that involves risks. However, higher levels of market uncertainty globally due to limited financial resources and lower discretionary income available to consumers have combined to raise the risk factors. As a result, many capitalists are looking to invest in franchised businesses to limit their financial exposure. Manal Syriani, franchise manager of The Lebanese Bakery, shares key franchising solutions that could make all the difference
CRM strategies For Hotels
At its core, a CRM system aggregates customer information collected throughout the guest stay at a hotel and uses this information to improve services and offerings in key target markets. In addition, CRM assists in the development of programs that reward guests for their loyalty.
Why F&B firms need loss prevention strategies
With Covid-19 causing disruption to the food and beverage industry worldwide, managing costs and reducing waste have become more critical than ever before. Manal Syriani underlines the importance of loss prevention strategies and the variables to consider.