The use of AI to increase retention and enhance the experience
In today’s competitive hospitality industry, guest satisfaction and loyalty are crucial for success. Artificial intelligence is transforming hospitality by offering solutions that elevate the guest experience and boost retention. In the Middle East, known for its luxurious hotels and world-class service, AI is becoming an indispensable tool in staying ahead. Jigar Patel, managing director of DuGi GmbH, explores the most significant ways in which AI can improve guest retention and elevate experiences.
Getting to know The Ritz-Carlton, Dubai, with GM Jeroen Elmendorp
Luxury comes as standard at The Ritz-Carlton, Dubai. Here, we take an exclusive tour of the stunning property with GM Jeroen Elmendorp, who describes the hotel’s appeal and what sets it apart in the industry.
Portugal: a genuine culinary compass
Defined by both history and geography, Portuguese cuisine has plenty to offer diners,from its iconic sardines, fresh from the Atlantic Ocean, and popular cod, to its flavorsome Iberian pork and world-famous pastel del nata sweet treats. José Avillez, chef at Grupo José Avillez and a reference in Portuguese gastronomy, takes us on a culinary tour of his homeland, crossing mountains and coastal cities, with a little island-hopping in between.
Exceptional dining experience with four Michelin-starred chefs
Chefs from Michelin-starred restaurants across Europe gathered for an extraordinary culinary festival at Al Baleed Resort Salalah by Anantara. We spoke with Peter Gast (Netherlands), Andrea Sarri (Italy), Florian Berger (Germany) and Nicolas Isnard (France) to discover what elevates a culinary experience to Michelin-starred distinction.
