Starting his career in an era of limited technology, Mark Timbrell, leadership coach and managing partner UK at Phi Management Group, used tools like the IBM typewriter and Telex. Over time, he has witnessed firsthand the rapid technological advancements that have shaped the hospitality industry. Today, as AI continues to influence the sector, he draws on his extensive experience and recent studies in leadership.

In a competitive market, hoteliers are doubling down on direct bookings to attract both new customers and repeat business. Now an essential tool of the trade, mobile apps have a key part to play in helping industry players meet their direct booking targets. Lovetto Nazareth, CEO of Prism Digital, shares his top 10 tips for getting the best out of mobile apps, from targeted marking to offering mobile-only deals.

Expanding into international markets presents challenges, but also offers significant rewards for Middle Eastern F&B brands, if planned and researched thoroughly. Diogo Ildefonso, general manager of Glee Hospitality Solutions, shares his essential guide for businesses eyeing new opportunities across borders.

Chris Barnes, founder and owner of Broadway Interiors, has the lowdown on the bistro interior talking points for the coming months and beyond. Layered textures, versatile spaces and ethical practices are just some of the ones to watch.

Offering the promise of extravagance with a conscience, sustainable luxury tourism has become an industry buzz-phrase in recent years, ideally suited to today’s experience-focused, environmentally aware travelers. However, delivering it is far from challenge free. Glenn Mandziuk, CEO of World Sustainable Hospitality Alliance, looks at what’s needed to ensure this growing segment brings benefits all round.

Bringing hotels, retail and F&B outlets together in a multifunctional space can be beneficial for visitors, owners and investors alike. Duncan Fraser-Smith, CEO of Craft Hospitality Group, tracks the rise and rise of the commercial, hybrid space.

The MENA nightlife scene is rapidly evolving, with established destinations still setting trends and untapped markets poised for growth. Five industry experts share their thoughts on what’s making waves in the world of late-night entertainment, from trendsetting to storytelling.

Soraya Jouzy, founder of Pearl Tree who actively champions luxury beauty and wellness, talks with experts about the evolution of wellness in Saudi Arabia.